Privacy Policy

Last updated: September 2024

Introduction

lunar-path ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or engaging our services, you consent to the practices described in this policy. If you do not agree with our policies, please do not use our services.

Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you:

• Complete our contact or enquiry forms
• Subscribe to our newsletter
• Book a consultation or service
• Communicate with us via email

This information may include your name, email address, and any details you share in your message.

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Schedule and deliver consultations
• Send administrative communications regarding your booking
• Improve our website and services based on usage patterns
• Comply with legal obligations

Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on:

• Consent: When you submit an enquiry form or subscribe to communications
• Contract: When necessary to deliver services you have engaged
• Legitimate interests: To improve our services and protect our business
• Legal obligation: When required to comply with applicable laws

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service providers who assist in operating our website and delivering services
• Professional advisers including lawyers and accountants when necessary
• Authorities when required by law or to protect our rights

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months unless a longer retention period is required by law or for ongoing service provision.

Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data in certain circumstances
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided below.

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

lunar-path
47 Canary Wharf
London, E14 5AB
United Kingdom

Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.